Built on top of SAP Field Service Management
Field-service techs file CSRs, JHAs, and weekly time on a phone-first interface. Payroll gets a single exceptions-only dashboard. Everything writes back to FSM where dispatch and billing already look.
Techs submit a weekly timesheet. The reconciliation engine compares it against FSM TimeEffort + Expense and surfaces only the discrepancies. Payroll gets a day back.
Hazard analyses and customer service reports are filed in-app, signed on a touch screen, rendered to PDF, and pushed to FSM as Attachments linked to the ServiceCall.
Every JHA + CSR + edit request flows to a real-time manager dashboard. One-tap approvals; bookmarkable filtered URLs; SSE-driven so submissions appear within seconds.